Claims must be filed within 10 days after receipt of shipment. For quickest processing Send details via email to firstname.lastname@example.org. Or, you can fax the form to 760.734.4448. Please describe any damages in detail and send photos (a cell photo is fine). We will email a reply and please allow 7-10 days for processing. Credits of $30 or less will remain on your account and applied to next purchase. Credit over $30 will be refunded by original payment method only. We do not accept claims on international orders once shipment has left USA.Thank you.