Claims must be filed within 10 days after receipt of shipment. For quickest processing Send details via email to Or, you can fax the form to 760.734.4448. Please describe any damages in detail and send photos (a cell photo is fine). We will email a reply and please allow 7-10 days for processing. Credits of $30 or less will remain on your account and applied to next purchase. Credit over $30 will be refunded by original payment method only. We do not accept claims on international orders once shipment has left USA.Thank you.